Customer Interaction

Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling-related harms

This course is ideally suited for employees who are responsible for the identification of players demonstrating signs of problem gambling and communication with at-risk customers with the aim to provide support, promote safer gambling and reduce the impact of gambling-related harm. It provides information on three stages of interaction, covering the identification practices and monitoring indicators, types of action to be taken proportionate to the level of risk demonstrated by the player, and evaluation techniques. It explores the situations when employees should provide help and support if they suspect that a customer is experiencing or at risk of developing problems with their gambling and the types of action they can choose as most appropriate.

Our Customer Interaction course has been developed in collaboration with industry experts within the iGaming sector.

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