Recognising & Responding to Signs of Suicide

Our suite of player protection micromodules are targeted at customer facing employees and are designed to give them the tools they need to support and promote safer gaming and positive mental health in the industry.

Employees who interact with customers may come in contact with customers experiencing suicidal thoughts either as a direct result of their gambling problems or an unrelated, personal situation. It is thus crucial to educate them on what to look out for during their communication with customers, as well as how to manage these difficult interactions.

This standalone module, which forms part of our Suicide Awareness suite of courses, focuses on doing exactly that by exploring the different suicide warning signs that may be exhibited by customers, as well as how to recognise them based on the phrases they use, behaviours they talk about, and feelings they mention. Tips on how to approach a player who is demonstrating suicidal tendencies is also provided, in addition to exploring the concept of protective factors and why these are so significant to draw upon during their interactions with customers who are at risk.

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