Emotional Intelligence & Empathy in Communication

Emotional Intelligence & Empathy in Communication

Next available: Online Access Anytime

Explore the importance of emotional intelligence and empathy by gaining awareness of your own communication style when dealing with players who are experiencing problems with gambling.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings here.

Ideal for: Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

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Gain trust and rapport with customers using emotional intelligence & empathy in communication

Employees who interact with customers, and the manner in which they communicate with them is crucial, particularly when dealing with players experiencing problems with gambling. This module aims to raise employees’ awareness of their own communication style by exploring the importance of emotional intelligence and empathy, as well as how these soft skills can be used effectively.

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Book this course

Course TypeDetailsPrice
ELearning

Using Emotional Intelligence & Empathy in Communication - Online access

€30.00 Excl. VAT
ELearning

Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules

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