Recognising & Responding to Emotional Distress

Enhance employees’ awareness in recognising emotional distress in players

For customer-facing employees, it’s important to have a strong understanding of the signs of emotional distress in players who are dealing with gambling issues. Often players will exhibit heightened emotional responses, physiological symptoms, and negative thoughts, and through this course employees will build awareness of identifying these signs of emotional distress through vocal cues, word choices, and life circumstances that might be described during the interaction.

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